RETURNS
Dear customer,
if you are not satisfied with one or more items of your order, you can make a Return within fourteen (14) days from the date the package was delivered to you.
Before making a return, please remember that items must be returned under the following conditions:
– intact,
– NOT USED,
– with tags indicating the product code,
– along with their original box, which is considered to all means an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
The shipping costs for returning your items will be at your charge.
V.P Srl, will reimburse the shipping costs only in the event that there is a manufacturing defect (which our employees will verify), which you must promptly report.
The return request must be sent by e-mail to [email protected] within fourteen (14) days of delivery of the order.
We will reply by providing you with an AUTHORIZATION NUMBER which you have to indicate on the package and a RETURN FORM to be filled in and entered together with the return.
Only after our confirmation email, you can send the package to:
V.P Srl
Via Zanolini, 15/3
40126 Bologna (BO)
ITALY
Remember that, after 14 days, the withdrawal period expires and it will not be possible to return any product.
V.P Srl reserves the right to refuse unauthorized returns or those that do not comply with all the conditions set forth.
IMPORTANT: If the order was delivered to a country outside the European Union, any customs fees and taxes that may be required by the courier, and which Vitaliano will have to anticipate, will be deducted from the refund.
If you should have any further questions, please contact customer service via the Contact page.
REFUNDS
Dear Customer,
once the return has been received at our warehouse, if the conditions indicated on this page have been satisfied, V.P Srl will refund the value of the returned products (reduced by any original shipping costs).
V.P Srl will not issue any refund for returns that do not satisfy all the conditions indicated above.
If you are not entitled to a refund, within fourteen (14) days of our email notification you can request V.P Srl to return the products at your expense and in the conditions in which it was received from our warehouse. If you do not request the return of the goods within the period of fourteen (14) days, you authorize V.P Srl to dispose of the goods as it sees fit.
Refunds are processed within approximately seven (7) business days of receipt of goods.
V.P Srl will refund the amount due, using the same method of payment chosen to make the original purchase.
CREDIT CARD: the refund will be made on the same credit card used for the purchase; the time required to receive the refund amount depends on your Banking Institute, and can take up to 10 working days;
PAYPAL: the reimbursement will be visible in your Paypal account within 48 hours from the reimbursement confirmation e-mail;
BANK TRANSFER: the refund will be made by payment or transfer to a bank or giro account indicated by you; the term required for reception depends on your Institute.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be reimbursed.
If you should have any further questions, please contact customer service via the Contact page.
