Vitaliano

Returns and refunds

Products can be returned within 14 days from the date they are delivered. 

Inside the package you’ll find a special form with all the useful information to make the return.

If you wish to proceed, you must send the goods by courier to our office in

Via G. Marconi, 28

40122 Bologna (BO) Italy

Shipping costs will be charged to the customer. 

Once returned, the goods will be examined to assess their condition. 

If the products have not been worn, washed and/or damaged, you will receive a full refund. 

In the event that the product has manufacturing defects, all costs (including return costs) will be borne by us.

The refund will be issued within 7 working days from the date of return of the goods.

Within this period, the customer will receive an email notification of the refund.

If you have not notification, you can contact our customer service for assistance.

You can receive a refund for all returned items, but only if they have not been worn, washed and/or damaged

, otherwise no refund will be issued. If you prefer, you can ask to have the product shipped back to you, but the shipping costs must be paid by the customer.

Right of withdrawal

The customer always has the right to withdraw their order within 14 days from the delivery of the last item received without having to provide any reason.

To exercise the right of withdrawal, please fill out the online return form, send the goods by courier and send us the tracking number.

The 14-day deadline is to be understood as the deadline by which to communicate the wish to return the item. To proceed with the shipment and with the communication of the tracking number, the customer has another 14 days available.

If you should have any further questions, please contact customer service via the “Contact” page

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